Access Care Network Australia

The 2014/15 financial year was a significant one for Access Care Network Australia (ACNA) as it moved from a division of the Silver Chain Group to a subsidiary with its own Chief Executive Officer and Board.

This move further demonstrates the separation between ACNA and its function of assessing clients’ eligibility to receive funding for aged care services, and that of the Silver Chain Group, which is focused on service delivery.

Every year, ACNA enables older Australians, veterans, carers and people clinically able to leave hospital but requiring help with activities of daily living post discharge to access the support they need to living independently in their own homes.

ACNA became a truly national organisation with its success in becoming a My Aged Care Regional Assessment Service in South Australia and Queensland. As a result ACNA now operates in four States of Australia (New South Wales, Queensland, South Australia, and Western Australia).

In addition to mobilising a new workforce in South Australia and Queensland to support My Aged Care Regional Assessment Service, during the past year ACNA also:

  • Completed 30,000 assessments for new and existing Home and Community Care clients in Western Australia
  • Supported more than 2,750 carers with respite through our Commonwealth Respite and Carelink Centres
  • Enabled more than 1,700 people to leave hospital by providing transport, personal care and support with other activities of daily living thereby releasing a hospital bed
  • Trained our team of assessors Western Australian in a reablement based approach to assessment; moving from a ‘tell me’ to a ‘show me’ method of assessment
  • Supported more than 280 people living in the National Disability Insurance Scheme (NDIS) trial sites to access either the NDIS or short term reablement based support until their NDIS eligibility has been determined
  • Commenced an evaluation of reablement based assessments to determine financial outcomes and client reported outcomes such as quality of life, confidence and progress towards achievement of goals
  • Developed strong partnerships with primary health providers and other community services in remote areas of Western Australia for example we collaborated with Broome Regional Aboriginal Medical Service and Boab Health to streamline access and prevent duplication of assessment for people living in remote areas of the Kimberley.