Year in review - Aged Care

This year the Home Support Service continued to increase support to new and existing clients and communities within the Perth metropolitan area, which has ensured more and more people are able to live independently in their place of choice.

Despite supporting a large geographic area ranging as far south as Waroona, north to Yanchep, east to Malmalling and everything in between, we have continued to increase our client numbers and hours of care across all of our services.

However it is not about growth for growth's sake. Our philosophy is to support our clients to live their best life as independently as possible at home, with Silver Chain by their side only as they need us. For some people that is daily and others episodic. The services we provide focus on helping clients achieve their goals in life by working with them instead of doing for them.

Some of the division’s highlights over the past year have been:

  • Continuing to achieve all quality standards and accreditations as formally assessed by ACHS and AAQCA.
  • Supporting more than 1,300 clients this year through our Personal Enablement Program. For a six to eight week period following a hospital stay they are supported to modify the way they approach the activities of daily living so that they can remain at home. Of these clients, 66 percent were able to do so without ongoing need for services.
  • Introducing responsive reablement into HACC funded services to improve capability and confidence in clients that want to remain at home.
  • Successfully transitioning 405 Home Care Package clients to a new consumer directed care approach using new innovative tools to assist them in navigating the system and enabling them to have more choice, control and participation in their care.
  • Introducing active Consumer Engagement focus groups to assist us develop current service models and literature for our clients.
  • Actively listening to client feedback to assist us in developing improvements in workforce planning and consistency in our service delivery.
  • Refreshing and relaunching our Social Centres and activity calendars to create more client focussed environments.
  • Revitalising of the Rockingham Respite Cottage with support from the Silver Chain Rockingham branch committee and volunteers from Bunnings and donations from local businesses.
  • Implementing intergenerational activities with local primary schools in the Mandurah area. 
  • Continuing to invest in staff development and workplace training to attract and recruit a high calibre of passionate and committed direct care staff and improve career pathways for them.
  • Recognising and celebrating the diversity of demographics across the community by investing in specialised dementia and disability training. 

Thank you to the 1,100 multidisciplinary staff involved in delivering more than 680,000 hours of care this past year. It has been a tremendous team effort to ensure we continue to provide quality outcomes for our clients every day of the year.