The past year has been one of consolidation for our Contact Centres in Perth, Western Australia and Adelaide, South Australia. Our focus on supporting Silver Chain Group nationally to ensure the best possible outcome for every client has not changed. What has is our underlying capacity and capability.
During the past year, the Information Services team has continued to provide support to both clients and staff through innovative technological solutions.
RDNS SA opened a new clinic in Adelaide’s north east to better treat people living with complex and hard to heal wounds.
Health Care Western Australia has continued to deliver sustainable community solutions across its range of core services and further strengthened the ‘system of care’ model across acute, complex and chronic, and end of life palliative care in the community.
Social Care is a newly created division of Silver Chain Group, bringing all aged care services in both metropolitan Perth and regional Western Australia together into one team. This year, our dedicated staff helped more than 16,000 clients continue to live independently at home, through more than 1,200,000 hours of care.
Silver Chain has Branch Committees in Western Australia that play an integral role in supporting the enhancement of client services and the up-skilling of staff via training and development opportunities.
