From the CEO

The organisation has had an exciting year, as we strive to achieve our vision to deliver world’s best health care and aged care services in the community.

This year, we saw significant changes in the aged care sector with funding for Home Care Packages moving from the provider to the consumer. We have seen substantial growth in our Home Care Package numbers following these changes with people choosing Silver Chain to provide their care. We have also seen clients switch from other providers to Silver Chian. This says a lot about the way we deliver services in the community and I’m delighted they have chosen us.

Our Social Care division was also successful in their bid to become the preferred provider for the City of Canning’s home care services. We have been working in partnership with the City of Canning for many months, with clients and staff progressively being transferred to Silver Chain.

Growth within our Health Care division has continued. We have expanded our Perth-based sector-leading palliative care service into the Western Sydney Local Health District (LHD) in New South Wales through an innovative Social Impact Investment Bond. We have built terrific relationships with the Western Sydney LHD, New South Wales Office of Social Impact Investment and New South Wales Ministry of Health though the design and implementation of the services and we’ve seen terrific uptake – three times more clients than we expected.

We’ve also expanded into Victoria through a partnership with Western Health. The new service – Western HealthLinks – sees Silver Chain providing health navigation and priority response services to clients at risk of hospitalisation, with the aim of preventing hospital readmission. The uptake of this service has been pleasing, as have the results for our clients.

Silver Chain has partnered with Medibank, Australia’s largest health insurer, to trial a palliative care at home service in Perth, Western Australia, that will provide their members with high quality end of life care in the comfort of their own home. We are now working with Medibank to expand this offering which is a testament to the quality of our service.

Access Care Network Australia, part of the Silver Chain Group, have continued to deliver high quality assessments across the country, focusing on reablement, to ensure clients are only receiving services they need, by building on their strengths.

Providing a high stand of care in the home is paramount. This year we have focused on continuing to improve our safety and quality processes and systems. Equally important is the safety of our staff and we’ve seen a significant decrease in the number of our people getting injured on the job through some great injury prevention programs.

Cost containment has been a focus for us this year too. To ensure our resources are going to caring for our clients, we have pulled $15 million from the organisation, which is a big achievement and I congratulate the organisation on the way they pulled through this challenging time. This money will be re-directed to front-line care and innovative new services and technology.

One such innovative service which we are about to trial focuses on client’s in their last few years of life, living with multiple chronic conditions. Through a service that combines our sector leading acute hospital and palliative care services with our aged care services we hope to improve the quality of life for this cohort and decrease the number of people going into nursing homes. I look forward to sharing more with you about this and other innovations next year.