Health NSW

Silver Chain commenced operations in Sydney on 3 December 2012 following its success in tendering for ComPacks – short-term case-managed packages of community care to help eligible patients with a safe, supported, transfer home from hospital and prevent avoidable re-admission to NSW public hospitals.

The successful tender was based on Silver Chain’s two key areas of expertise; the organisation’s significant experience in holistic, wellness-based assessments – demonstrated by the Western Australian Home and Community Care (HACC) Regional Assessment Service – and its ability to capture and report data through our ComCare system.

ComPacks, funded by the NSW Ministry of Health, is a well-established program. An individualised care plan is developed for each client to provide case management and community support services, reducing their time in hospital. A ComPacks package comprises of case management and two or more community services, such as: support with Personal Care, Domestic activities, Respite or Transport.

Silver Chain’s approach to ComPacks is based on ‘Wellness’, that is, focusing on retaining (or regaining) skills to prevent loss of independence, therefore minimising the chance of re-admission and improving outcomes for all.

Silver Chain managed 577ComPacks clients in the period to 31 July 2013; the program presenting an opportunity to assist hospitals to free up bed capacity and begin demonstrating the value of our organisation and our models in New South Wales.