Providing quality care so people can stay at home is at the core of what Silver Chain Group does and to support and develop our people in doing this, and to make the organisation a great place to work, we have undertaken a number of initiatives over the last year.
The Innovation, Value and Excellence (IVE) division was formed in July 2013 to ensure Silver Chain Group is positioned as a leading provider, influencing the national provision of innovative, high quality, health and ageing services to the community.
The Silver Chain Group believes that technology plays an important role in improving client outcomes and increasing the efficiency and effectiveness of staff. We also see many opportunities for technology to drive innovation in our sector.
Dedicated volunteers have been supporting our clients and staff throughout our history. Our trained volunteers enhance the quality of service we provide to people and their families through a range of activities.
The Customer Centres play a key role in supporting the organisation nationally to ensure the best possible client outcomes. We have two centres, one in Perth and another in Adelaide that operate 24 hours a day, seven days a week, supporting our clients, providers and referrers.
The past year has been an exciting one for Silver Chain Group. Across the nation we continue to strive to grow and provide more innovative care offerings to maximise the benefit to our clients, their community, and relieve demand pressures on hospitals and other facilities.
Silver Chain Group has gained momentum and impact as a national leader of influence in the provision of community based health and aged care services. This success has been built on the excellent foundations and strengths of what we do well in our service delivery and underpinned by how we do it – the strong values and culture for which we are renowned.