Year in Review - Social Care

In February 2017, the aged care sector underwent significant change with funding for Home Care Packages moving from the provider to the consumer, giving them more choice and control over who provides their care, what services they receive and how they spend their budget.

The Social Care division of Silver Chain Group’s key goal for the year was to embrace the new challenges presented by this reform, ensuring operations in Western Australian were competitive and in a good financial position, setting the foundations for growth nationally.

Over the past year, Social Care’s skilled and trusted team supported more than 16,500 clients to enjoy a sense of wellbeing and independence in their own home or community through the provision of 1,084,584 occasions of service and 1,032,906 hours of care.

The division has seen strong growth in Home Care Package volume in Western Australia and South Australia, increasing since 27 February 2017.

This growth was led by a strong consumer marketing campaign (a first for Silver Chain) and the best care for every client, every time.

This year we also successfully bid to become the preferred provider to take over the City of Canning’s home care services, with clients and staff to be progressively transferred to Silver Chain over the coming months.

In addition, we also became the first provider in Western Australia to receive Federal Government funding to enhance restorative care services in the South West and Great Southern regions of the State.

Whilst we’ve seen pleasing results during the past year, at the core of Silver Chain will always be the client and Social Care will continue to look for opportunities to help people live well at home as they age. Over the next year, the focus will be on consistently delivering the best service and outcomes for our clients and delivering on the trust they place in Silver Chain.

Our goal is to grow our client base in Western Australia and nationally so we can provide health and social care to even more clients and help them stay and thrive at home.

SC2688 Annual Report 2017 Infographic Individual Service Social Care