From the CEO

Silver Chain Group has had another exciting year which has included the further development of a number of programs aimed at building community capacity and challenging traditional approaches to service delivery.

Three of our key projects were:

  • The expansion of our industry-leading palliative care service in the Western Sydney Local Health District in New South Wales through an innovative Social Impact Investment Bond.

    This much needed community-based service is now well-established and has supported more than 800 clients this year, considerably more than was originally expected.

    The success of this service is underpinned by our positive relationships with the Western Sydney LHD, New South Wales Office of Social Impact Investment and New South Wales Ministry of Health.

  • The Western HealthLinks collaboration in Melbourne, where we provide health navigation and priority response services to clients at risk of hospitalisation.

    This program has grown in leaps and bounds with more than 3,000 clients enrolled to date and preliminary results showing a significant reduction in the number of hospital admissions/presentations.

    HealthLinks has also been presented at interstate and international forums and is the focus of growing interest from a number of areas.

  • Integrum Aged Care+ pilot in Western Australia, an innovative service that combines our sector leading acute and aged care services. 

    Focusing on older clients who are living with multiple chronic conditions, this program aims to improve their quality of life and decrease the number of hospital admissions. 

    The early results of this pilot are very encouraging, and we are excited to see how this program will mature.

These three projects are helping us strive towards our vision, to provide the world’s best health and aged care services in the home so Australians can confidently live their lives as they choose.

This financial year was also a period of significant continued growth, most notably through our successful bid to deliver South Australian home care services (formerly Domiciliary Care), which transferred to us at the end of June 2018.

In Western Australia, we successfully managed the transition of Home and Community Care funding to the Commonwealth Home Support Programme, while our Home Care Packages also continued to grow significantly.

This growth says a lot about the way we deliver services in the community and I’m delighted that people continue to choose us.

Access Care Network Australia, which is part of the Silver Chain Group, also saw continued growth in the delivery of high quality assessments across the country. With a focus on reablement, these services build on clients’ individual strengths to ensure that they are only receiving the services they need.

Across the entire Silver Chain Group, providing high quality care in the home is at the heart of what we do. 

This year we kicked off a new ‘Best Care’ program which will strengthen our approach to ensuring a person-centred, high-quality experience for everyone accessing our services.

This complements the continued focus on improving our safety and quality processes – which I’m proud to say, achieved National Safety and Quality Health Service Standards accreditation this year.

Equally important is the safety of our staff and we’ve seen ongoing solid performance in this area due to some great in-house injury prevention programs.

These are just a few of the highlights from what has been a fabulous year for the Silver Chain Group.

Finally, this year also saw the departure of Chris McGowan, our much-loved CEO of the last 11 years. His vision and passion for community care laid the foundations for many of our programs and his leadership has seen Silver Chain grow to play a significant role as a national provider.

I hope you enjoy reading this year’s report and encourage you to take the time to take in all the amazing work our staff have accomplished this year.

Lyn Jones
Chief Executive Officer