Year in Review - Health Care

The 2017/18 financial year for the Health Care division has been one of growth and change.

Across the nation, our Health Care teams provided more than 1.1 million occasions of service, totaling almost 600,000 hours of care to almost 60,000 clients.

South Australia had a successful year tendering for contracts which contribute close to 40% of our revenue in the state. We also implemented new models of care, including splitting our core nursing services to improve our ability to match the skills of our staff with the funding and service streams of our contracts.

On the East Coast, our health services continued to strengthen with our New South Wales Community Palliative Care service beginning operations in Western Sydney. In NSW we’ve been able to deliver palliative care support to more than 1,000 clients across all our palliative and end-of-life care services.

In Queensland, our Hospital in the Home services continued to provide much needed support in the community and this financial year more than 630 clients were supported by this service.

In Victoria, our Western HealthLinks program is continuing to grow and since its inception last financial year, more than 3,000 clients have been referred to our team based in Sunshine.

In Western Australia, we continued our commitment to working collaboratively with health industry leaders and peak bodies, as well as embracing technology to provide care to people in the community.

Our focus on delivering community solutions across our range of core services and strengthening our ‘system of care’ model has enabled us to reduce hospital care and unplanned hospital admissions by offering quality alternatives and developing and implementing new models of care based on our community’s needs.

It’s an exciting time for health care operations within Silver Chain Group, with many opportunities on the horizon, opportunities which we are committed to pursuing to improve the services and outcomes we are able to provide for our community.

Michelle Noort
Executive General Manager, Health Care

 SC3271 Annual Report 1718 Service Infographics Health Care2